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An increased likelihood of errors reduces FTR and contributes to longer AHT.
Delays in processes and mounting frustrations among colleagues escalate operational expenses.
Challenging and inefficient search processes lead to extended AHT.
In our white paper, we delve deep into not only the problems you face but also the innovative solutions that can transform your customer care operations. Discover how our strategies and solutions can significantly reduce average handling time while maintaining, or even improving, your NPS scores.
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