Boost Agent Productivity & NPS
Boost Agent Productivity & NPS
A tailored solution for customer support departments.
Empowering Agents for quicker, smarter resolutions.
A tailored solution for customer support departments. Empowering Agents for quicker, smarter resolutions.
Get demo
Get demo
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Available within your CX tool
Available within your CX tool
Solutions
Use Cases
Resources
Jochem elevates operational excellence
Jochem elevates operational excellence
42%
42%
AHT reduction
AHT reduction
+22%
+22%
First time right
First time right
+13%
+13%
Customer satisfaction
Customer satisfaction
Boost agent productivity
Boost agent productivity
A tailored solution for customer support departments. Helping agents solving cases better and faster.
A tailored solution for customer support departments. Helping agents solving cases better and faster.
Suggestion Replies. Directly in your CX Tool.
Suggestion Replies. Directly in your CX Tool.
Automated logging. Improve insights.
Automated logging. Improve insights.
Summary
Labels
Payments
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J
Include
Include
CRM Data
Answers in your
Answers in your
Tone-of-voice
Jochem is
Jochem is
Multi-lingual
Available for
Available for
Chat, Mail & Voice
Understands
Understands
Case context
Streamline your second-line support
Streamline your second-line support
Skip shoulder taps. Jochem directly connects you to 2nd-line support
while learning from each interaction.
Skip shoulder taps. Jochem directly connects you to 2nd-line support while learning from each interaction.
Questions get matched to second-line based on expertise.
Questions get matched to second-line based on expertise.
Finding an expert.
A temporary channel is created to discuss the case with the expert.
A temporary channel is created to discuss the case with the expert.
New knowledge detected
New knowledge detected
Useful new knowledge is captured based on the discussion.
Useful new knowledge is captured based on the discussion.
Read more
Read more
Know what customers and agents talk about
Know what customers and agents talk about
Use insights for customer FAQ's and training of employees. Get notified on outliers.
Use insights for customer FAQ's and training of employees. Get notified on outliers.
Insights in hot topics & knowledge gaps.
Insights in hot topics & knowledge gaps.
Network issue in Rotterdam
25%
Creditcard payment issue
59%
Order not received
149%
Get notified on outliers.
Get notified on outliers.
Jochem platform
Create alert
Topic
Total occurrences
48
Payment link not working
Alert above 30 / day
Potential Yearly Savings
See how much you can save.
Number of Agents
0
Hourly Wage
< €20/h
< €30/u
< €35/u
> €40/u
Logging & Categorization
Yes
No
Expected Annual Savings
€ 0,00
Potential Yearly Savings
See how much you can save.
Number of Agents
0
Hourly Wage
< €20/h
< €30/u
< €35/u
> €40/u
Logging & Categorization
Yes
No
Expected Annual Savings
€ 0,00
Ready to start?
Ready to start?
Interested? We would love to talk with you about your problems & needs. Let's setup a call.
Interested? We would love to talk with you about your problems & needs. Let's setup a call.
Plan a demo
Seamlessly integrated into your tech stack
Seamlessly integrated into your tech stack
The Jochem solution integrates seamlessly with your CX tools. Don't see your application listed? Reach out to explore how we can accommodate your needs!
The Jochem solution integrates seamlessly with your CX tools. Don't see your application listed? Reach out to explore how we can accommodate your needs!
Frequently Asked Questions
Frequently Asked Questions
How do I implement Jochem within my organization?
How do I implement Jochem within my organization?
Which systems does Jochem integrate with?
Which systems does Jochem integrate with?
Is my internal information safe at Jochem?
Is my internal information safe at Jochem?
Is Jochem similar to ChatGPT?
Is Jochem similar to ChatGPT?
What if Jochem doesn’t know the answer?
What if Jochem doesn’t know the answer?
Is the answer provided by Jochem always correct?
Is the answer provided by Jochem always correct?
Can Jochem manage limited, incomplete, or unstructured knowledge bases?
Can Jochem manage limited, incomplete, or unstructured knowledge bases?
Can Jochem deal with complex (enterprise) environments?
Can Jochem deal with complex (enterprise) environments?
How does Jochem handle multiple languages and dialects?
How does Jochem handle multiple languages and dialects?
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GDPR & CCPA
Compliant
Microsoft Azure Marketplace
Deploy in your private tenant
GDPR & CCPA
Compliant
Microsoft Azure Marketplace
Deploy in your private tenant
Part of
Our team has years of experience dealing with (enterprise) SaaS solutions.
Part of
Our team has years of experience dealing with (enterprise) SaaS solutions.
Solutions
Use Cases
E(NPS) Improvement
Improving your existing AI-Assistant
Internal ChatGPT
Knowledge Management
Service
Use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2024. Alle rechten voorbehouden
Use Cases
Internal ChatGPT
AHT Reduction
E(NPS) Improvement
Improving your existing AI-Assistant
Knowledge Management
Service
Use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Contact
Terms of Service
GDPR Policy
Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2024. Alle rechten voorbehouden
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