Boost Agent Productivity & NPS

Boost Agent Productivity & NPS

A tailored solution for customer support departments.
Empowering Agents for quicker, smarter resolutions.

A tailored solution for customer support departments. Empowering Agents for quicker, smarter resolutions.

Get demo

Get demo

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Available within your CX tool

Available within your CX tool

Solutions

Use Cases

Resources

Jochem elevates operational excellence

Jochem elevates operational excellence

42%

42%

AHT reduction

AHT reduction

+22%

+22%

First time right

First time right

+13%

+13%

Customer satisfaction

Customer satisfaction

Boost agent productivity

Boost agent productivity

A tailored solution for customer support departments. Helping agents solving cases better and faster.

A tailored solution for customer support departments. Helping agents solving cases better and faster.

Suggestion Replies. Directly in your CX Tool.

Suggestion Replies. Directly in your CX Tool.

Automated logging. Improve insights.

Automated logging. Improve insights.

Summary

Labels

Payments

Payment link not working

J

Include

Include

CRM Data

Answers in your

Answers in your

Tone-of-voice

Jochem is

Jochem is

Multi-lingual

Available for

Available for

Chat, Mail & Voice

Understands

Understands

Case context

Streamline your second-line support

Streamline your second-line support

Skip shoulder taps. Jochem directly connects you to 2nd-line support
while learning from each interaction.

Skip shoulder taps. Jochem directly connects you to 2nd-line support while learning from each interaction.

Questions get matched to second-line based on expertise.

Questions get matched to second-line based on expertise.

Finding an expert.

A temporary channel is created to discuss the case with the expert.

A temporary channel is created to discuss the case with the expert.

New knowledge detected

New knowledge detected

Useful new knowledge is captured based on the discussion.

Useful new knowledge is captured based on the discussion.

Read more

Read more

Know what customers and agents talk about

Know what customers and agents talk about

Use insights for customer FAQ's and training of employees. Get notified on outliers.

Use insights for customer FAQ's and training of employees. Get notified on outliers.

Insights in hot topics & knowledge gaps.

Insights in hot topics & knowledge gaps.

Network issue in Rotterdam

25%

Creditcard payment issue

59%

Order not received

149%

Get notified on outliers.

Get notified on outliers.

Jochem platform

Create alert

Topic

Total occurrences

48

Payment link not working

Alert above 30 / day

Potential Yearly Savings

See how much you can save.

Number of Agents

0

Hourly Wage

< €20/h

< €30/u

< €35/u

> €40/u

Logging & Categorization

Yes

No

Expected Annual Savings

€ 0,00

Potential Yearly Savings

See how much you can save.

Number of Agents

0

Hourly Wage

< €20/h

< €30/u

< €35/u

> €40/u

Logging & Categorization

Yes

No

Expected Annual Savings

€ 0,00

Ready to start?

Ready to start?

Interested? We would love to talk with you about your problems & needs. Let's setup a call.

Interested? We would love to talk with you about your problems & needs. Let's setup a call.

Plan a demo

Seamlessly integrated into your tech stack

Seamlessly integrated into your tech stack

The Jochem solution integrates seamlessly with your CX tools. Don't see your application listed? Reach out to explore how we can accommodate your needs!

The Jochem solution integrates seamlessly with your CX tools. Don't see your application listed? Reach out to explore how we can accommodate your needs!

Frequently Asked Questions

Frequently Asked Questions

How do I implement Jochem within my organization?

How do I implement Jochem within my organization?

Which systems does Jochem integrate with?

Which systems does Jochem integrate with?

Is my internal information safe at Jochem?

Is my internal information safe at Jochem?

Is Jochem similar to ChatGPT?

Is Jochem similar to ChatGPT?

What if Jochem doesn’t know the answer?

What if Jochem doesn’t know the answer?

Is the answer provided by Jochem always correct?

Is the answer provided by Jochem always correct?

Can Jochem manage limited, incomplete, or unstructured knowledge bases?

Can Jochem manage limited, incomplete, or unstructured knowledge bases?

Can Jochem deal with complex (enterprise) environments?

Can Jochem deal with complex (enterprise) environments?

How does Jochem handle multiple languages and dialects?

How does Jochem handle multiple languages and dialects?

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ISO 27001

Certified

GDPR & CCPA

Compliant

Microsoft Azure Marketplace

Deploy in your private tenant

ISO 27001

Certified

GDPR & CCPA

Compliant

Microsoft Azure Marketplace

Deploy in your private tenant

Part of

Our team has years of experience dealing with (enterprise) SaaS solutions.

Part of

Our team has years of experience dealing with (enterprise) SaaS solutions.

Use Cases

E(NPS) Improvement

Improving your existing AI-Assistant

Internal ChatGPT

Knowledge Management

Service

Use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2024. Alle rechten voorbehouden

Use Cases

Internal ChatGPT

AHT Reduction

E(NPS) Improvement

Improving your existing AI-Assistant

Knowledge Management

Service

Use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Contact

Terms of Service

GDPR Policy

Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2024. Alle rechten voorbehouden

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