Solutions

Use Cases

Resources

We help find accurate answers fast.

While improving your knowledge on-the-go.

For customer questions

For employee questions

J

Jochem

@Clara, The customer receives the reimbursement within 1 working day. At most it takes up to 5 working days.

Reimbursement flow

Ask an expert

Clara

@Jochem, how long does a reimbursement take?

J

Jochem

@Clara, The customer receives the reimbursement within 1 working day. At most it takes up to 5 working days.

Reimbursement flow

Ask an expert

Clara

@Jochem, how long does a reimbursement take?

Access real-time data based on your knowledge sources.

+10

But what if Jochem can't find an answer?

But what if Jochem can't find an answer?

If the knowledge sources cannot provide an answer, Jochem assigns the question to an expert within the company.

J

Jochem

I cannot find the answer in the knowledge base.

Ask an expert

Clara

@Jochem, how long does a reimbursement take?

Typ message…

J

Jochem

I cannot find the answer in the knowledge base.

Ask an expert

Clara

@Jochem, how long does a reimbursement take?

Typ message…

David

Finance

Graciella

Operations

Kim

Payments

Jim

Customer Success

Theo

Finance

Gabriella

Operations

Match questions to experts automatically.

Match questions to experts automatically.

blabla

No need to search for the right person

Smart matching based on expertise

Smart matching based on expertise

Only request human help when needed

Capture important knowledge.

Capture important knowledge.

The answer from the expert is translated into a new learning.

Automatically capture new learnings

Eliminate repetitive questions to experts

Avoid dependency on certain employees

Feed back to update & correct knowledge.

Feed back to update & correct knowledge.

New learnings are fed back to the knowledge base, such that similar questions can now be solved without the need of an expert.

Easily add and update knowledge base

Full control (only updated after approval)

Improve performance without a 'black box model'

Improve performance without a 'black box model'

Read more about our solutions

Read more about our solutions

Jochem works where your team works. Both for customer & internal questions.

Enterprise-ready approach.

We help you discover the requirements & needs.

Customer questions

Employee questions

Empower teams to self-serve their way to answers, instead of feeling lost or needing to shoulder tap. Give your team time to focus on high-value work that drives your organisation forward.

Read more

Directly within your communication suite

Get instant answers

Retrieve relevant documents

Available for

What our customers say

Customer support

Since the launch

with Jochem we

have seen a reduction of 66% in AHT.

Customer support

Onboarding is easier and faster with Jochem as a resource for new team members. The ramp-up period has decreased with 50%.

Learn more about the solution that fits you.

Enterprise-ready approach.

We help you discover the requirements & needs.

I want customer questions to be answered

Enterprise-ready approach.

We help you discover the requirements & needs.

Read more

I want employee questions to be answered

Enterprise-ready approach.

We help you discover the requirements & needs.

Read more

FAQ

FAQ

Interested? We would start talking with you about your problems & needs.
Let's setup a call.

Interested? We would start talking with you about your problems & needs.
Let's setup a call.

How do I implement Jochem within my organization?

Can Jochem deal with complex (enterprise) environments?

Which systems does Jochem integrate with?

Is my internal information safe at Jochem?

Can Jochem manage limited, incomplete, or unstructured knowledge bases?

What if Jochem doesn’t know the right answer?

How does Jochem handle multiple languages and dialects?

Is Jochem similar to ChatGPT?

Does Jochem replace any of my existing tools?

How do I implement Jochem within my organization?

Can Jochem deal with complex (enterprise) environments?

Which systems does Jochem integrate with?

Is my internal information safe at Jochem?

Can Jochem manage limited, incomplete, or unstructured knowledge bases?

What if Jochem doesn’t know the right answer?

How does Jochem handle multiple languages and dialects?

Is Jochem similar to ChatGPT?

Does Jochem replace any of my existing tools?

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Compliant

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Deploy in your private tenant

Enterprise grade security

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We have years in experience dealing with customer support & knowledge solutions.

Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2023. Alle rechten voorbehouden

Closure B.V. / Stationsplein 45 - Ruimte A7.209 / 3013AM Rotterdam KVK: 70792828 © Closure 2023. Alle rechten voorbehouden

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